What we do

So, what exactly do we do at Money and Pensions Service?

Our mission is to ensure everyone in the UK can easily access the information they need to make the right financial decisions for them throughout their lives, making the most of their money and pensions. We do this across five core functions:

Pension guidance

We provide information to people about workplace and personal pensions. In 2019/20  our trained pensions experts will help 290,000 people with their pensions queries along with expert help on our website at pensionsadvisoryservice.org.uk. We will also support 205,000 people aged 50+ to make decisions on their defined contributions pension pots through our Pension Wise service at pensionwise.gov.uk
 

Debt advice

We provide people in England with information and advice on debt and are the biggest funder of free debt advice. In 2019/20 we will continue to work with our delivery partners to support 560,000 customers to get free and effective advice while driving up the quality of debt advice and providing training and support to advisers on the ground.

Money guidance

We provide information designed to enhance people’s understanding and knowledge of financial matters and day-to-day money management skills. In 2019/20 we will provide free, impartial money guidance to millions of people through our website moneyadviceservice.org.uk, our call centre and our webchat service.

Consumer protection

Job search/filtering functionality We will work with government and the Financial Conduct Authority (FCA) in a new remit to protect consumers against financial scams. We will support the efforts of the wider financial services industry to protect consumers and begin to gather and share actionable insights to help the sector decide where best to prioritise its efforts.

Strategy

We will focus the efforts of everyone working on financial capability with children and young people and delivering debt advice.