Assistant Technical Specialist

  • Job Reference: MAPS00321
  • Date Posted: 16 January 2023
  • Recruiter: Money and Pensions Service
  • Location: Remote
  • Hybrid Working: 100% remote working possible
  • Salary: £36,000
  • Sector: Other, Pensions
  • Job Type: Permanent
  • Contact: Precious Dube & Charlene Willsher
  • Email: MoneyAnd.Pensions@reed.com
  • Telephone: 01604210775

Job Description

ASSISTANT TECHNICAL SPECIALIST

(Focus on Pension Wise service)

 c.£36,000 per annum

Permanent

HOMEWORKING

 

This role offers 100% remote working so you can be based anywhere in the UK

Both part time and full-time available (a minimum of 3 days a week)

“As an Assistant Technical Specialist, you will be joining a busy team of pensions experts, you will work with us to help achieve our vision through interactions with customers that truly have the potential to change lives. You will not only have experience of working in pensions, likely gained through a career in the industry and relevant qualifications, but crucially the ability to bring this knowledge alive when talking to people

 

As an Assistant Technical Specialist, you will be responsible:              

To ensure the provision of quality services to the public within the Pensions Operations team and deliver the Government’s Pension Wise service.

The following are the main duties of the Assistant Technical Specialist role:

  1. Provide accurate pension and retirement information and guidance to members of the public through the provision of the telephony-based Pension Wise service.
  2. Respond proactively to customer demand, working to agreed service delivery standards.
  3. Provide timely and accurate follow up information that adds value to the services provided and is clear and easy to understand.
  4. Contribute towards shared technical know-how in the office.

 

In addition, you may be required to:

  1. Provide pension guidance on our national helpline and webchat channels
  2. Contribute to the continuous improvement of our service through ad hoc project work
  3. Undertake outreach at pension industry or individual corporate events to provide guidance on general or specific pension issues
  4. Attend meetings and workshops etc., within the scope of the role.

 

Our team of Pension Specialists provide the above services to the public between the times of 8.00am to 8.00pm Monday to Friday, and 9.00am to 1.00pm on Saturdays. As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet our needs.

 

Experience, knowledge, and qualification requirements

  • You will have a good foundation knowledge of pensions’ law and practice across a broad range of pension arrangements and a sound understanding of wider retirement issues.
  • This knowledge combined with your strong service ethos will show in your ability and eagerness to help members of the public by translating complex ideas and topics into clear English.
  • Your commitment to on-going personal and professional development will encourage you to take on additional tasks and training that supports both the wider MaPs team and your performance in the role.

     

  • APMI or CII qualifications or equivalent in related areas are desirable but not essential.

 

The Money and Pensions Service is establishing a new head office in Bedford, where we will be a key employer in the town. Whilst it will be some time before our new offices are fully open, we are keen and excited to be recruiting for a variety of roles as we build our new team(s) over the coming months.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

  • Caring
    We care about our colleagues and people whose lives we are here to transform.
  • Connecting
    We will transform lives through our ability to make positive connections.
  • Transforming
    We are committed to transforming lives and make a positive societal impact.

 

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people 

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives.  We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision.  It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging.  We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

  • Generous Annual Leave – 30 days plus Bank Holidays
  • Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
  • Interest-free loan to help you buy season tickets for buses and trains
  • Cycle to work Scheme
  • Subsidised eye test & flu jabs
  • Life assurance scheme
  • Give as you earn scheme
  • Employee assistance programme (EAP)
  • PAM Assist and PAM Life scheme (Wellbeing)
  • Enhanced family and sick pay
  • Paid volunteering (2 days a year)
  • Recognition Scheme
  • Discounts portal to numerous retailers

“Please note - if you have applied for this role within the past 6 months your application will not be considered at this stage”

 

Job Reference: MAPS00321

Close Date: 30th January 2023