Business Manager
£43,000 per annum
Bedford
Permanent
Hybrid Working
Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Business Manager. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.
Why This Role Matters
In this role, you’ll have the opportunity to manage the Executive Director’s diary and workload, handle high-profile correspondence, and provide executive support, including preparing briefings and reports. You will also support diary management for two additional Corporate Directors.
This is a dynamic role that requires excellent organisation, communication, and problem-solving skills, as well as the ability to anticipate and respond to challenges in a fast-paced environment and shaping work that genuinely improves people’s financial wellbeing.
You’ll join a team that’s passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.
What You’ll Be Doing
The Business Manager will be responsible for:
Executive Support & Diary Management
- Provide high-quality executive assistant support, including secretarial and administrative services.
- Proactively manage the Executive Director’s diary, anticipating needs and responding to changing priorities.
- Oversee and manage correspondence, including filtering and prioritising emails, calls, and meeting requests.
- Respond to correspondence on behalf of the Executive Director, ensuring timely and professional communication.
- Ensure the Executive Director is fully prepared for meetings and commitments, commissioning and preparing briefings where required
- Manage the diaries for two direct reports of the Exec Director
Governance, Performance & Project Oversight
- Track actions from key meetings, ensuring follow-ups are completed and escalating issues where necessary.
- Produce high-quality reports and documents using the full Microsoft Office suite.
Stakeholder Engagement & Communications
- Act as a key liaison between the Executive Director and senior internal and external stakeholders, including government, regulators, and industry partners.
- Ensure effective communication and coordination across teams, supporting engagement and alignment.
- Use initiative, diplomacy, and tact to handle issues, escalating as appropriate.
What You’ll Bring
To be successful in this role, you’ll need:
Essential Criteria
- Extensive experience in a senior PA/Executive Assistant role, including complex diary management and arranging meetings.
- Experience attending management meetings to record and chase actions, including preparation of agendas.
- Proficiency in using a wide range of IT office systems, with excellent PowerPoint skills.
- Ability to work effectively as part of a team and support cross-functional initiatives.
- Experience of supporting an Executive Director or equivalent senior leader.
Skills/Knowledge/Abilities
- Taking initiative and being proactive to find solutions to problems and improve office efficiency.
- A strong and enthusiastic work ethic, with a focus on delivering results.
- Exceptional organisational and time management skills, able to manage competing priorities.
- Excellent IT skills, particularly proficiency with Microsoft Office packages (Word, Excel, PowerPoint, Outlook).
- Maintaining confidentiality and a high level of discretion and sensitivity in all matters.
- Attention to detail in all tasks, ensuring high standards.
- Ability to work to tight deadlines, under pressure, while maintaining quality.
- Ability to work independently with minimal supervision.
- Excellent verbal and written communication skills
- Ability to work and communicate effectively with executive and non-executive directors, senior staff, and stakeholders.
- Strong interpersonal skills, able to rapidly build relationships and gain the confidence of others.
Our Recruitment Process
We keep things simple, fair, and transparent:
Open: 25/02/2026 | Deadline: 11/03/2026
To apply, please submit the following document:
- Your most up-to-date CV
Step 2: Telephone Interview
Between 25/02/2026 – 13/03/2026
If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:
- Discuss your experience in more detail
- Learn more about the role and our organisation
- Ask any questions you may have
Step 3: Final Stage Interview
Hosted on W/C 23/03/2026
Successful candidates from the telephone interview will be invited to an interview over Microsoft Teams. This stage will include:
- A task / presentation
- A series of competency-based interview questions
We follow fair, open, and merit‑based recruitment in line with the Civil Service Commission’s Recruitment Principles.
Everything we do aligns with the Civil Service Commission’s Recruitment Principles.
About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.
Our values guide how we work together:
- Caring – for colleagues and the communities we support
- Connecting – building supportive, positive relationships
- Transforming – creating impact that truly matters
We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.
What We Offer
- 30 days’ annual leave plus bank holidays
- Pension (2:1 matched contribution up to 10%)
- Season ticket loan
- Cycle to work scheme (up to £3,000)
- Subsidised eye tests & flu jabs
- Life assurance
- EAP Assist & Life
- Enhanced family and sick pay
- 2 paid volunteering days
- Recognition scheme
- Retail discounts portal
Flexible Working
We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.
Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.
Important Information About Applying
- Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
- MaPS is unable to offer visa sponsorship.
Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.
If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.
Job Reference: MaPS01028
Close Date: 11/03/2026