CEO's Office Business Partner

Job Description

CEO’s Office Business Partner

c.£45,000 per annum

Bedford based with frequent travel to London office.

Hybrid Working



“A unique and challenging opportunity to work at the heart of Money and Pensions Service (MaPS), the CEO’s Business Partner will be a genuine self-starter who is confident in their ability to exercise sound judgement, comfortable engaging people at all levels and enjoys working within a small and busy team. 

As a CEO Business Partner, you will provide central support assisting the day-to-day activities within the CEO’s office, becoming the key liaison between the CEO’s Office and the Governance Team, with a focus on supporting the Chair of the Board and non-executive directors (NEDs). A role that is people centred and possess development and mentoring opportunities which is fully supported by the Chief of Staff. Although Bedford based, frequent travel to MaPS London office (expensed) is required for this role “

The CEO’s Business Partner will be directly reporting to the Chief of Staff (COS) dealing with highly sensitive situations, in this role you will be responsible for the following;

  • Managing the scheduling of the Board’s diary: liaising with all Board members, including NEDs to ensure regular meetings (e.g. Board and Committee meetings) and ad hoc meetings are organised and confirmed.
  • the Chair’s diary and inbox, including: responding as appropriate on the Chair’s behalf; flagging urgent or important issues to the COS/Chair; and, commissioning information requests, prioritising actions and delegating as appropriate so that only essential information/requests remains for the attention of the COS/Chair.
  • Liaising with the Chair’s private PA/EA on diary and inbox commitments and requests from both the CEO’s Office and Governance Team.
  • Drafting correspondence on behalf of the Chair when requested and ensuring correspondence is sent within reasonable time frames.
  • Ensuring there is alignment between the CEO’s diary (including meeting agendas) and the Chair’s dairy, as well as with the wider Board diary.
  • Responsible for administering Board related expenses.
  • Assisting the COS in the day-to-day running of the CEO’s office, executing tasks and including identifying and resolving issues / problems which can be managed without her direct and personal involvement.
  • Meeting preparation, support and follow up: working with the Governance team and Business Manager to review upcoming meetings, ensuring the CEO, Chair and NEDs are properly briefed.
  • Assisting the CEO’s Office and Governance Team in ensuring that relevant information is shared between both teams to effectively support the CEO and Chair
  • Covering other roles in the CEO’s office and Governance Team, as required.


You will need to demonstrate the following skills and experience;

  • Working in a busy, fluid and sometimes ambiguous work environment.
  • Experience of writing for different purposes and audiences (you will need to be able to deftly express the thoughts of the Chair, COS and Governance Team in correspondence with senior people).
  • Prioritising multiple tasks, set on a daily basis, often to rapidly changing and tight deadlines.
  • Stakeholder engagement - both with high profile/senior external stakeholders and senior internal stakeholders.
  • Undertaking general office tasks, including creating presentation slide decks, taking and producing minutes for meetings, drafting briefing notes.
  • Undertaking administrative duties, including creating processes or systems to support efficient working.
  • Have an advanced level of proficiency in Outlook, Word, Excel and PowerPoint.

    Desirable Experience

  • Working in a liaison role with senior-level or high-profile people.
  • Working in a CEO/Chair’s private office
  • Working in a Governance function

The Money and Pensions Service is establishing a new head office in Bedford, where we will be a key employer in the town. Whilst it will be some time before our new offices are fully open, we are keen and excited to be recruiting for a variety of roles as we build our new team(s) over the coming months

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

  • Caring
    We care about our colleagues and people whose lives we are here to transform.
  • Connecting
    We will transform lives through our ability to make positive connections.
  • Transforming
    We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people 

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives.  We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision.  It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging.  We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

  • Generous Annual Leave – 30 days plus Bank Holidays
  • Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
  • Interest-free loan to help you buy season tickets for buses and trains
  • Cycle to work Scheme
  • Subsidised eye test & flu jabs
  • Life assurance scheme
  • Give as you earn scheme
  • Employee assistance programme (EAP)
  • PAM Assist and PAM Life scheme (Wellbeing)
  • Enhanced family and sick pay
  • Paid volunteering (2 days a year)
  • Recognition Scheme
  • Discounts portal to numerous retailers


At MaPS, we take pride in our flexible approach to work.  Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post

Job Reference:  MaPS00337

Close Date: 12th February 2023