Operations and BI Analyst

  • Job Reference: MaPS00638
  • Date Posted: 5 July 2024
  • Recruiter: Money and Pensions Service
  • Location: 138 Cauldwell Street, Bedford, MK40 1SU
  • Hybrid Working: Some hybrid working possible
  • Salary: £55,000
  • Sector: IT
  • Job Type: Permanent
  • Duration: Permanent
  • Contact: Karen Clarke
  • Email: karen.clarke@reed.com

Job Description

Operations and BI Analyst

c.£55,000 per annum



Hybrid Working

A fantastic opportunity to join the Money and Pensions Service in a role that uniquely sits between the Operations Team and the Data Team.  This role would suit somebody with an Operations background who is keen to progress into a more technical role.  A competent user of PowerBI, Excel, SQL and Tableau, you must be able to provide meaningful reports for the business and present the data in insightful ways.   It is recommended you tailor your CV for this role to demonstrate your experience as well as providing the cover letter to show how you align to the essential criteria. (See how to apply).

About the role:

The Operations and Business Intelligence Analyst will be the conduit between operational teams and either the Data teams or the Data itself. With practical experience of sourcing, managing and visualising data in to outputs that support business management and decision making, this role will look to identify operational topics of interest and successfully source, build or commission reports or dashboards that allow colleagues to continually re-use them to support their day-to-day responsibilities and/or teams.

You will work closely with the Workforce management and planning teams to source the appropriate data to produce trends and forecasts for all our customer facing channels which includes our website. Likewise, working with our Customer Delivery, Policy teams and strategy Teams to isolate themes on contacts and outcomes to drive process, policy or product changes.

This role will have a blend of Analytical focus whereby you will help answer questions or isolate themes independently based on observations, whilst also being hands on in the build of reports, Dashboards and Insight.


Reporting directly to the Corporate Director, in this role the Operations and Business Intelligence Analyst will be responsible for the following:

  • Analysing existing systems and operational procedures
  • Understanding the operational needs and business goals of the company
  • Collecting relevant data from within the company and from clients
  • Creating databases for data storage and future access
  • Adhering to company policies and legal requirements in relation to data collection
  • Analysing data through a variety of statistical methods and models, from spreadsheets to graphs
  • Presenting data and recommendations to senior management teams
  • Tracking the progress of operational changes that are implemented across the company through key performance indicators
  • Reviewing data collection processes and assessing the validity of the information stored

You will need to demonstrate the following skills and experience:

Essential Criteria:

  • Experience of working in an Analytical role
  • Experience of working in an Operations role
  • Business Intelligence Analyst certification
  • PowerBI Certified
  • Tableau
  • SQL and Database experience
  • Experience with statistical and mathematical models
  • Excellent knowledge of databases and programs such as Excel or Google spreadsheets
  • Great communicator, able to translate requirements to technical and technical to business language
  • Ability to turn complex data and trends into visual graphs for presentation
  • Ability to source raw data through interviews with employees, customers and clients

Desirable Criteria:

  • Background or education in Maths, statistics and English Beneficial
  • Adobe Insight tools experience
  • Financial services Experience
  • Guidance and Advice Experience
  • Contact centre or operations industry experience in a management or leadership role

How to apply:

To apply for this position, we kindly request that you submit a cover letter of up to 1000 words.   Give evidential points against the Essential Criteria to demonstrate how you are closely aligned to the role.  Describe how you have worked in similar roles and how you have represented the business and the data. 

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

  • Caring
    We care about our colleagues and people whose lives we are here to transform.
  • Connecting
    We will transform lives through our ability to make positive connections.
  • Transforming
    We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people 

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives.  We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision.  It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging.  We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you:

  • Generous Annual Leave – 30 days plus Bank Holidays
  • Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
  • Interest-free loan to help you buy season tickets for buses and trains
  • Cycle to work Scheme
  • Subsidised eye test & flu jabs
  • Life assurance scheme
  • Give as you earn scheme
  • Employee assistance programme (EAP)
  • PAM Assist and PAM Life scheme (Wellbeing)
  • Enhanced family and sick pay
  • Paid volunteering (2 days a year)
  • Recognition Scheme
  • Discounts portal to numerous retailers

At MaPS, we take pride in our flexible approach to work.  As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

Terms and conditions | Money and Pensions Service (maps.org.uk)

Job Reference:  MaPS00638

Close Date:  25th July 2024