Relationship Manager

  • Job Reference: MaPS00292
  • Date Posted: 13 January 2023
  • Recruiter: Money and Pensions Service
  • Location: Fully Remote
  • Hybrid Working: 100% remote working possible
  • Salary: £50,000
  • Sector: Other
  • Job Type: Permanent
  • Contact: Charlene Willsher
  • Email:

Job Description

Relationship Manager

c. £50,000 per annum

Fully Remote



“Being fully remote, the Relationship Manager will have the freedom to work autonomously and support two exceptional teams within MaPS. A key part of the role is supporting the Money Guiders programme Partners. This programme provides free professional development to organisations or practitioners who ever give any type of money guidance to customers in need. The programme is open to a diverse range of organisations and practitioners in England, Wales, Scotland and Northern Ireland.

 The Relationship Manager will maintain and build long lasting relationships working together with the Money Guider Partners to improve money guidance delivery in a way that fits in with their resources, aims and plans and also the UK Partnerships Team to support employers with their financial wellbeing pledge."

The Relationship Manager will report directly to the Senior Relationship Manager, in this role you will be responsible for the following.

  • Ongoing relationship management of identified Money Guiders partner organisations to:
    • Evaluate their level of engagement and closing gaps
    • Encourage engagement with the networks and communities
    • Inform programme development
    • Day to day point of contact
  • Supporting the onboarding of new Money Guiders partners.
  • Manage and report on the Financial Wellbeing Pledge certification and re-certification process, including maintenance of a database of signatories and proof points
  • Work with UK Partnership Team colleagues to support the Financial Wellbeing Pledge.
  • Contribute to other UK Partnership Team or MaPS projects as required.
  • Provide occasional back-up to the Partnership Executive in relation to MaPS internal systems and processes such as finance and event planning

You will need to demonstrate the following skills and experience.

  • Exceptional relationship management skills and the ability to deal with people at all levels
  • Understand the complex and diverse systems within which the Money Guiders partner organisations and practitioners operate at a strategic, policy and practice level
  • The ability to manage and prioritise work while under time pressure
  • Ability to work autonomously and manage/ influence others to meet deadlines and required standards.
  • Strong attention to detail
  • Excellent written skills.
  • Strong organisational, time management and planning skills.
  • Strong team player capabilities enjoying matrix working.
  • Advanced experience with MS Office, Outlook, Word, Excel, and PowerPoint 

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people 

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives.  We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision.  It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging.  We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

  • Generous Annual Leave – 30 days plus Bank Holidays
  • Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
  • Interest-free loan to help you buy season tickets for buses and trains
  • Cycle to work Scheme
  • Subsidised eye test & flu jabs
  • Life assurance scheme
  • Give as you earn scheme
  • Employee assistance programme (EAP)
  • PAM Assist and PAM Life scheme (Wellbeing)
  • Enhanced family and sick pay
  • Paid volunteering (2 days a year)
  • Recognition Scheme
  • Discounts portal to numerous retailers

At MaPS, we take pride in our flexible approach to work.  Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Job Reference:  MaPS00292

Close Date: 29th January 2023