Strategic Creditor Alliances Manager

Job Description

Strategic Creditor Alliances Manager


Bedford Office Base with Hybrid Working

£64,500 Circa


“The Money and Pensions Service (MaPS) have an opportunity for a Strategic Creditor Alliances Manager to join their Debt Advice Policy and Strategy team. You will lead on creating and maintaining strategic alliances with the debt collection industry. You will be allocated a portfolio of creditor sectors which may include financial services, utilities, housing and the public sector.”


Key objectives include embedding MaPS’ policy positions on supportive debt collection practices and creating new creditor referral partnerships for the Money Adviser Network.


Some of the key accountabilities of the Strategic Creditor Alliances Manager;

  • To support the embedding of MaPS initiatives with the UK debt collection industry both in the public and private sectors.
  • Provide policy and technical guidance on creditor matters to the MaPS UK Partnership Team
  • Ensure we gain maximum creditor reputational benefit from our initiatives in debt advice.
  • Understand creditor partner objectives, key debt strategies and leaders so that we are in a credible position to collaborate on specific initiatives.
  • To elevate and strengthen senior working relations with creditors, their regulators and industry bodies.
  • To build senior level networks between MaPS and senior figures in the debt collection industry.
  • To be the face of MaPS for senior creditor policy stakeholders for matters relating to debt management and represent the organisation at creditor advisory groups and / or boards relating to debt collection.
  • Working with internal colleagues and resources to execute market engagement strategies and initiatives to generate quality leads to embed MaPS partnership offerings for creditors.
  • Providing MaPS’ leadership team with progress and results of marketing initiatives and strategies.
  • Maintaining a technical knowledge of MaPS’ initiatives from a creditors perspective to inform project requirements for future phases or refinements.
  • Leading on training and guidance for creditor collections agents.


    It is essential for the Strategic Creditor Alliances Manager to demonstrate the following skills and experience:

  • Have a strong network in at least one creditor sector and debt advice sector
  • Some expertise in creditor debt collection, litigation and arrears processes.
  • Strong presentation and verbal communication skills.
  • Project management skills.
  • Awareness of third sector, public sector or local government is desirable.
  • Outstanding written communication, including the ability to produced structure reports and briefings to strict deadlines.
  • Experience of building and maintaining industry networks including at sector events


The Money and Pensions Service is establishing a new head office in Bedford, where we will be a key employer in the town. Whilst it will be some time before our new offices are fully open, we are keen and excited to be recruiting for a variety of roles as we build our new team(s) over the coming months.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

  • Caring
    We care about our colleagues and people whose lives we are here to transform.
  • Connecting
    We will transform lives through our ability to make positive connections.
  • Transforming
    We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people 

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives.  We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision.  It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging.  We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

  • Generous Annual Leave – 30 days plus Bank Holidays
  • Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
  • Interest-free loan to help you buy season tickets for buses and trains
  • Cycle to work Scheme
  • Subsidised eye test & flu jabs
  • Life assurance scheme
  • Give as you earn scheme
  • Employee assistance programme (EAP)
  • PAM Assist and PAM Life scheme (Wellbeing)
  • Enhanced family and sick pay
  • Paid volunteering (2 days a year)
  • Recognition Scheme
  • Discounts portal to numerous retailers


At MaPS, we take pride in our flexible approach to work.  Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.


Job Reference: MAPS00271

Closing Date: 7th February 2023