Trainer (Guidance Services)
£40,000 per annum
Bedford
Permanent
Hybrid Working
Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Trainer (Guidance Services). This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.
Why This Role Matters
Reporting to the Colleague Training Manager, the role supports the design, delivery and evaluation of approved learning curriculum delivered through an external outsourcing partner. This includes facilitating onboarding, upskilling and targeted briefings for frontline colleagues, first‑line managers and specific projects, all with a focus on delivering an excellent customer experience.
The role identifies opportunities to enhance learning content and delivery methods to improve speed to competency, colleague engagement and customer satisfaction. Success is measured through effective evaluation of learning interventions and training needs analysis, with clear and measurable outcomes.
Working closely with the Quality, Training and Knowledge team, as well as Operations and wider stakeholders, the role embeds learning and continuous improvement into the organisation’s DNA, ensuring impactful delivery through a variety of learning tools while minimising operational disruption.
You’ll join a team that’s passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.
What You’ll Be Doing
You will be responsible for the training delivery across MaPS customer teams.
Training and Knowledge:-
- Facilitate onboarding to new colleagues across various different areas and specialisms
- Facilitation of upskill and soft skill training to various audiences (Colleagues and team leaders?)
- Business partner with all support areas to gather needs analysis and to design and deliver bespoke interventions to improve speed to competency and enhance customer and employee experience
- Remain close to frontline practices to ensure the content for our colleagues is up to date and appropriate
- Measure the effectiveness of training delivered through speed to competency, enhanced customer experience, quality and operational metrics
- Support a transformation of learning through the 70/20/10 model to maximise knowledge, skills and behaviours with minimal operational impact
- Ensure all training related activities are recorded to maximise efficiencies
- Be an Subject Matter Expert for training across the different areas
- Work with operational Subject Matter Experts to ensure interventions are fit for purpose
- Support the rollout of the competence framework and other initiatives from the internal MaPS organisation to our external partner as appropriate
- Support training reporting requirements
What You’ll Bring
To be successful in this role, you’ll need:
Essential:
- Facilitation skills – dynamic delivery skills ensuring all learning styles are catered for (minimum 5 years). Covering both technical and soft skills at front line and first line manager level.
- Experience of facilitation through various methods including workshops, virtual sessions and coaching to support on the job learning.
- Training material design – using a variety of delivery mechanisms (face to face, virtual, e-learning, distance learning etc), design and build impactful learning interventions
- Training needs analysis – experience in conducting TNA and identifying measurable learning needs as an outcome
- Stakeholder Management – Confident in working with stakeholders across different levels
Desirable:
- Contact centre experience
- Financial services experience
- Training qualification
Personal Attributes:
- Excellent verbal and written communication with the ability to delivery complex information in an easy to understand format
- Good understanding of Learning and Development principles and practices
- Committed to self-development and self-reflection. Gathers information on the effectiveness of their own practice.
- Works well in a team working collaboratively and consistently sharing best practice
- Passionate about making a difference and continuous development
- Organised and methodical with attention to detail
- Ability to build effective and collaborative relationships
- Able to work independently and as part of a team
- Empathy of our work and identification with our mission ‘better financial futures for everyone in need’
- Embodies our values
- Caring – we care about our colleagues and people whose lives we are here to transform
- Connecting – we will transform lives through our ability to make positive connections
- Transforming – we are committed to transforming lives and make positive societal impact
- Environment – able to work at pace in a dynamic environment
- Adaptable – adapts easily to change
Our Recruitment Process
We keep things simple, fair, and transparent:
Step 1: Submit Your Application
Open: 01/05/2026 | Deadline: 17/05/2026
To apply, please submit the following document:
- Your most up-to-date CV
Step 2: Telephone Interview
Between 01/05/2026 – 20/05/2026
If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:
- Discuss your experience in more detail
- Learn more about the role and our organisation
- Ask any questions you may have
Step 3: Final Stage Interview
Hosted week commencing 08/06/2026
Successful candidates from the telephone interview will be invited to attend a remote interview over Microsoft Teams. This stage will include:
- A series of competency-based interview questions
- A task/Presentation
We follow fair, open, and merit‑based recruitment in line with the Civil Service Commission’s Recruitment Principles.
Everything we do aligns with the Civil Service Commission’s Recruitment Principles.
About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.
Our values guide how we work together:
- Caring – for colleagues and the communities we support
- Connecting – building supportive, positive relationships
- Transforming – creating impact that truly matters
We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.
What We Offer
- 30 days’ annual leave plus bank holidays
- Pension - contributions matched 2 to 1 (employer contribution up to 10% of your salary)
- Season ticket loan
- Cycle to work scheme (up to £3,000)
- Subsidised eye tests & flu jabs
- Life assurance
- EAP Assist & Life
- Enhanced family and sick pay
- 2 paid volunteering days
- Recognition scheme
- Retail discounts portal
Flexible Working
We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.
Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.
Important Information About Applying
- Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
- MaPS is unable to offer visa sponsorship.
Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.
If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.
Job Reference: MaPS01174
Close Date: 17/05/2026